Was it triggered?
Use the trigger context and run history to establish which operation was attempted.
Event Engine® / Plant operations
When an event slows, know where to look.
Inspect the PLC read, database work and write-back phases of a run. Give maintenance and engineering evidence to narrow the investigation.
A useful troubleshooting sequence
Start with the run. Follow the timing.
Where did it spend time?
Compare collection, work and write-back durations. Inspect database connection and execution details where available.
Is this a pattern?
Use Event Health to compare recent behavior against historical executions once a baseline is available.
Make the operating behavior explicit
Decide how the line should respond to failure.
A database write and a PLC acknowledgement are separate operations. Your control sequence needs defined behavior for a failed write-back, timeouts and retries.
Evaluate those cases with engineering in a test environment. Record the normal timing range, required recovery actions and who owns each dependency.
Use the evaluation checklist →Why Factory Data Systems
The people behind the product matter.
We built these products from the integration problems we kept meeting on the plant floor. Our starting point is your process, the evidence you need, and the systems you already run.
Work directly with FDS or through your system integrator. Discuss the configuration with an engineer, define what success means, and evaluate it against your own production requirements.
Meet the company and our principles →Start with one problem
Make one troublesome event visible.
Bring the PLC, database operation and timing problem. We’ll discuss how to evaluate the fit.
Make the next fault easier to diagnose
Compare collection time, database operation and PLC write-back from the event record. See the context before changing the controller or network.